In this article
After you have purchased one of our products, you will be able to download and manage your previous orders. Firstly please, Login to our site.
You will see the products you will be able to download from us in there, also some extra information.
You can find the name of the package you have here. If you hover over the ? sign, you'll be able to learn some extra information about your package.
You can download Smart Slider 3 Pro from here. Be sure to select the correct installer from the dropdown first!
You can find your purchase history here. If you have upgraded your package, you'll find all packages here, with the date of purchase.
If you have or had subscriptions too, you will see a list of them in here.
This is where you can download your invoices.
Active Install & Deactivation
You can learn how many domains you can activate Smart Slider 3 on and how many you've already activated. You can also learn if you've used up your yearly deactivation limit. The activated packages can be deactivated below.
Here you can find some useful links to get started.
How can I upgrade my package?
Login to our website and you will be able to do an upgrade there. The upgrade costs the difference between your purchased package and the bigger one you would like to go to. Namely:
- Single to Business: $115
- Single to Unlimited: $215
- Business to Unlimited: $100
☝️ Note: Upgrading means changing one smaller package (where you hit the Upgrade button) to a bigger one. If you purchased the same level package more times, they're still different packages and will not be combined into one package. For example, if you have 2 Single Domain licenses, and you want to upgrade to Business, you will have 1 Single Domain license, and 1 Business package at the end of the upgrade. So you'll have 11 domain licenses total.
It's not possible to "combine" more packages at the same level (like 2 Single Domain packages) into one package for the upgrade. The package difference what you need to pay is always calculated based on the difference of the one package that you want to upgrade to a bigger one.
Where can I download the installers?
You can login to your account in here, where you will be able to download the installers available for you, check out the invoice and manage the subscriptions you have.
Why did my license expire?
Before June, 2016, Smart Slider 3's pricing followed the popular subscription model. Subscription model means that after the initial purchase, you need to pay a yearly fee in order to keep access to the updates and other premium services. If your package has expired, that can either happen because the automatic subscription was turned off at the purchase, or because you canceled the subscription later.
If you want to have an active license, you will have to make another purchase.
Requesting a refund automatically expires your package, and you receive a notification about it at the refunded package.
Why do I have to pay subscription fee?
You only have to pay for the package what you purchased!
When you made your purchase, the offer you had at the pricing table, that is the only thing you have to pay. If you have to pay a subscription then you purchased a package with a subscription fee. We change our pricing table from time to time, but that doesn't change the deal you had on your package.
If in our current pricing table you can't see a subscription fee that doesn't mean you purchased that package.
If you want to see our pricing table and the available deals, when you made the purchase, you could do that for example here. You can also visit your Orders page and see the name of the package and the details of the deal.
Where can I cancel my subscription?
You can cancel your subscription in your download area after you logged in. Just click on the Cancel button at the package.