How to do a plugin/theme conflict test?

Most of the time when you find an issue on your site with Smart Slider 3, it will be caused by a plugin or theme conflict. This can range from a simple CSS styling issue to a more complex issue where another plugin/theme is stopping Smart Slider 3 from functioning properly.

How to do a conflict test without affecting the live website

You can run a plugin/theme conflict test with the Health Check plugin without affecting the normal visitors of your site. Check out this documentation to see how you can use it.

This test will only affect the current user in the current browser. (E.g. if you log in in Chrome and start the test in Chrome, then login in Firefox, you won't see any disabled plugins like in Chrome.)

☝️ Note: Health Check does not disable MU plugins. Make sure you turn those off yourself.

How to do a conflict test on the live website

1: Deactivate all plugins but Smart Slider 3 and switch to a default WordPress theme, like Twenty Fifteen or Twenty Nineteen theme (this will ensure site is as close to a clean install as possible).
2: Check site to see if issue still exists. If issue goes away after deactivating other plugins and switching theme then this means that either the theme or one of the plugins was conflicting with Smart Slider 3. If the issue still exists then it is not a plugin or theme conflict.

☝️ Note: If you're using WordPress and have any drop-ins, you should disable those as well.

3: If it turns out to be a plugin/theme conflict, then you need to activate the plugins/theme one by one until you find the plugin/theme that causes the issue to come back.
4: Once you have identified the conflict you can report the conflict to the developers of the plugin/theme and also to us.

☝️ Note: We suggest that you take a full backup of your site before deactivating plugins and themes as this will give you a restore point.