Destination folder already exists
During installation or update of our product, you might see an error message similar to this:
Installing plugin from uploaded file: smartslider3-wordpress-PRO-3.x.x.x.zip Unpacking the package… Installing the plugin… Destination folder already exists. wp-content/plugins/nextend-smart-slider3-pro/ Plugin install failed.
This problem happens, because a previous installation or update went wrong, our folder got created, but the files in it weren't. You should go to the FTP of your website and delete the folder:
- Free version: wp-content/plugins/smart-slider-3
- Pro version: wp-content/plugins/nextend-smart-slider3-pro
After this, do a new installation. If you would still have a problem after this, follow the FTP installation. With a program like Filezilla you can make sure, that all your files are getting uploaded.