Destination folder already exists

During installation or update of our product, you might see an error message similar to this:

Installing plugin from uploaded file:
Unpacking the packageā€¦
Installing the pluginā€¦
Destination folder already exists. wp-content/plugins/nextend-smart-slider3-pro/
Plugin install failed.


This problem happens, because a previous installation or update went wrong, our folder got created, but the files in it weren't. You should go to the FTP of your website and delete the folder:
Free version: wp-content/plugins/ smart-slider-3
Pro version: wp-content/plugins/ nextend-smart-slider3-pro
You don't have to worry, your sliders will stay!
After this, do a new installation. If you would still have a problem after this, follow the FTP installation. With a program like Filezilla you can make sure, that all your files are getting uploaded.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.